Contact and request details
When you submit a form or contact us, we may collect your name, email address, phone number, company information, message content, source page, and technical metadata needed to process the request.
Privacy policy.
This page explains how AWAM Develops handles personal data when you visit the website, submit a contact form, or communicate with us about services.
What data we collect
Website usage data
We may use analytics or conversion tracking to understand visits, form submissions, and marketing performance without placing personal information in public URLs.
How we use data
Respond to enquiries
We use submitted details to review your request, reply to you, and propose relevant technical next steps.
Provide services
If we work together, data may be used for project communication, support, CRM records, automation, reporting, and service delivery.
Improve reliability
Technical logs and operational records may be used to prevent spam, detect errors, secure the website, and improve service quality.
Legal basis and retention
Legal basis
We process data based on your request, legitimate interest in managing business communication, service delivery needs, legal obligations, or consent where required.
Retention
We keep personal data only as long as reasonably needed for communication, service delivery, accounting, legal obligations, security, or legitimate business records.
Processors
Data may be handled through trusted tools such as hosting, CRM, email, analytics, communication, and automation providers when needed to operate the website and services.
Your rights
EU data protection rights
You may request access, correction, deletion, restriction, portability, or objection to processing where applicable. You may also withdraw consent where processing is based on consent.
Contact
For privacy requests, contact AWAM Develops at info@awam.ly. We may need to verify your identity before processing a request.
Cookies, statistics and third-party services
Who is responsible
The controller of your personal data is AWAM Develops, a freelance technical practice based in Milan, Italy. For anything about your data, write to info@awam.ly.
Cookies we always use
- awam_consent: remembers your cookie choice. Kept for 6 months.
- csrf_cookie_name: protects forms and buttons from abuse. Kept for up to 2 hours.
- ci_session: only used when the site owner signs in to the control panel. Not used for visitors.
Statistics, only if you accept
If you click "Accept" in the cookie banner we use a random visitor ID stored in a cookie (awam_vid, kept for 6 months) to understand how many people return to the website. With it we record the pages you view, where you came from (for example a search engine), your device type and browser, and a shortened IP address (the last part removed, for example 93.45.12.0). The visitor ID and the shortened IP address are automatically deleted after 90 days; only anonymous totals are kept after that. If you click "Decline", none of this is recorded and any visitor cookie is removed.
Anonymous counting without cookies
Until you make a choice, we count page views in aggregate without cookies and without storing your IP address, using a one-way code that changes every day and cannot be traced back to you. We ignore visitors who send a "Do Not Track" or "Global Privacy Control" signal.
Advertising measurement
If you accept cookies, our pages load a measurement pixel from OpenAI that helps us understand how our advertising performs (for example, whether a contact request followed an ad). It may set its own cookies. It does not load if you decline or have not chosen.
Likes and comments
When you like a post we store a one-way code made from your connection details so the same person cannot like twice; it cannot identify you. If you leave a comment we store the name you enter, your comment, the optional email address (never shown publicly) and the time. Comments are shown after approval and kept until we delete them; ask us at any time to remove yours.
Messages you send us
The contact form on this website is provided by our own CRM at crm.awam.ly. The details you enter (name, email, phone number and message) are used only to answer your request and to keep a record of our conversation, for as long as that is needed.
Third-party services
- The contact form is served from our own CRM (crm.awam.ly).
- WhatsApp and LinkedIn: only if you click the links to them.
- The advertising measurement pixel: only if you accepted cookies (see above).
Your choices and rights
You can change your cookie choice at any time with "Cookie settings" at the bottom of every page. Under the GDPR you have the right to access, correct, delete, restrict or move your data, to object to how it is used, and to complain to the Italian data protection authority (Garante per la protezione dei dati personali, www.garanteprivacy.it). Write to the email address shown on this page and we will reply as soon as possible.
Privacy questions.
If you have a privacy question about the website or a submitted request, contact us and we will review it carefully.